Privacy Policy

We collect only the information necessary to respond to your inquiry, deliver our services, or comply with our legal obligations. We do not collect sensitive personal information (such as financial-account credentials or government-issued identifiers) through our public website forms.

• Voluntary submissions: name, salutation, mailing address, email address, mobile and landline numbers, and any free-text message you choose to send through our enquiry, landowner-partnership, or careers forms.
• Property-interest details: the project, unit configuration, floor, view orientation, indicative budget, and preferred handover window you disclose during conversations with our sales team.
• Communication preferences: the channels (email, phone, WhatsApp) and the frequency at which you wish to receive project updates, brochure releases, and event invitations.
• Correspondence records: copies of emails, call notes, and meeting summaries created so that any member of our team can serve you with continuity and accuracy.
• Automatically collected technical data: device type, browser, approximate geographic region (city-level), referring URL, pages visited, and session duration — collected through industry-standard analytics as described in Section 04.

Personal information shared with Trusted Walls is used strictly for the purposes for which it was provided and for the legitimate operation of our development business.

• Inquiry servicing: to identify the right project, schedule site visits, prepare bespoke unit and pricing proposals, and answer questions from prospective buyers, partners, and landowners.
• Project updates: to keep registered clients informed of construction milestones, handover schedules, registration formalities, and post-handover care for the residences they have committed to.
• Newsletter communication: to share new launches, design features, market briefings, and curated events — limited to recipients who have explicitly opted in and may opt out at any time.
• Operational optimisation: to analyse aggregated, non-identifiable usage trends, refine our website experience, improve service workflows, and train our customer-care professionals.
• Legal & regulatory compliance: to meet record-keeping obligations under applicable Bangladeshi real-estate, tax, and anti-money-laundering laws.

Our website uses a minimal set of first-party cookies and reputable third-party analytics (such as privacy-respecting page-view counters) to understand how visitors discover and navigate our content. These technologies do not capture your name, email, or any directly identifying information.

Aggregated, non-identifiable metrics — for example, the number of visitors viewing a specific project page in a given week — help us prioritise editorial updates and digital investment. You may disable cookies through your browser settings; certain interactive features (such as form-completion convenience) may behave differently as a result.

Trusted Walls maintains commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. Access to client records is restricted to authorised personnel on a strict need-to-know basis and is governed by internal confidentiality undertakings.

We do not sell, rent, lease, or trade your personal information to any third party. We do not share client lists with advertising networks. Information is disclosed to external parties only where (i) you have provided explicit consent, (ii) it is necessary to deliver a service you have requested (for example, sharing your registration documents with a sub-registry office), or (iii) we are compelled by a lawful order, regulatory directive, or judicial process.

Where we engage carefully selected service providers — such as IT-infrastructure, email-delivery, or CRM vendors — they are bound by written agreements that limit their use of your information to the specific tasks we have authorised.

You retain meaningful control over the personal information you have shared with us. Subject to applicable law and reasonable verification of your identity, you may exercise the following rights at any time:

• Right of access — request confirmation of what personal information we hold about you, and obtain a readable copy.
• Right of correction — request rectification of inaccurate or incomplete details, such as a change of address or phone number.
• Right of modification — update your communication preferences, including unsubscribing from newsletters and event invitations.
• Right of deletion — request erasure of your personal records where we no longer have a legitimate or legal reason to retain them.
• Right to object — object to specific processing activities, including direct marketing.

We review this Privacy Policy on at least an annual basis and whenever a material change to our processing activities, technology stack, or applicable law warrants it. Revisions take effect upon publication on this page and are reflected in the "Last Updated" date below.

Where a change is substantive — for example, the introduction of a new category of recipients or a meaningful expansion of our analytics footprint — we will take reasonable steps to draw the change to the attention of registered clients via email, in advance of the effective date.

Privacy-related requests, questions, and complaints may be addressed to our office in writing. We aim to acknowledge every request within five (5) business days and to provide a substantive response within thirty (30) days.

Trusted Walls Ltd · House-57, Road-13, Block-E, Banani (Residential Area), Dhaka-1213, Bangladesh.

Email: mahfuzcuet@gmail.com · Phone: +8801925571052 / +8801713118095.